A Generalizable Methodology for Quantifying User Satisfaction
نویسندگان
چکیده
منابع مشابه
A Generalizable Methodology for Quantifying User Satisfaction
Quantifying user satisfaction is essential, because the results can help service providers deliver better services. In this work, we propose a generalizable methodology, based on survival analysis, to quantify user satisfaction in terms of session times, i.e., the length of time users stay with an application. Unlike subjective human surveys, our methodology is based solely on passive measureme...
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ژورنال
عنوان ژورنال: IEICE Transactions on Communications
سال: 2008
ISSN: 0916-8516,1745-1345
DOI: 10.1093/ietcom/e91-b.5.1260